Shipping policy
Last updated: September 2026
This Shipping Policy applies to orders placed through www.barahnajaorganics.com.
Barahnaja Organics is operated by Himalayan Harvest under the trade name Barahnaja Organics.
1. Where We Ship
We currently ship within India only.
Delivery availability depends on whether the destination PIN code is serviceable by our courier and logistics partners.
We currently do not offer international shipping through the website.
2. Shipping Charges
Applicable shipping charges, if any, are displayed during checkout before payment is completed.
Shipping charges may vary according to:
- order value;
- shipment weight;
- destination;
- product type;
- courier availability; and
- promotional shipping offers that may be running at the time.
Any free-shipping offer displayed on the website is subject to the conditions stated with that offer.
3. Order Processing and Dispatch
We make reasonable efforts to prepare and dispatch orders as quickly as possible.
Dispatch times may vary between products because many Barahnaja Organics products originate from Himalayan farms, orchards, forest regions and small-batch production locations.
Some products may therefore require additional time for:
- harvesting;
- collection from the source region;
- grading;
- packing;
- consolidation; or
- transport to our dispatch location.
Where a specific dispatch timeline is stated on a product page, that product-specific timeline should be referred to.
4. Seasonal Produce and Pre-Orders
Fresh seasonal produce, particularly Himalayan apples and other harvest-dependent products, may be sold on a pre-order basis.
Pre-ordering reserves produce from an upcoming harvest. It does not mean that the product is immediately ready for dispatch.
Estimated harvest or dispatch periods may change because of:
- fruit ripening;
- rainfall;
- weather;
- crop conditions;
- harvest conditions;
- road connectivity;
- landslides;
- transportation interruptions; or
- other circumstances outside our reasonable control.
We prefer to harvest and dispatch fresh produce according to its actual readiness rather than harvesting prematurely solely to meet an estimated calendar date.
Where there is a material delay in a seasonal pre-order, we may communicate an updated expected dispatch period.
5. Fresh Produce Dispatch
Fresh fruits are normally packed for dispatch after harvesting, grading and selection.
Because fresh agricultural produce has a limited post-harvest life, orders may be scheduled according to harvest availability and courier movement from the source region.
Fresh produce may therefore have different dispatch timelines from shelf-stable products such as pulses, grains, honey or spices.
6. Estimated Delivery Time
Delivery times shown on our website, checkout or tracking information are estimates rather than guaranteed delivery dates.
Once an order has been handed over to the courier, actual transit time depends upon the destination and courier network.
Deliveries may occasionally be delayed because of:
- remote or hill-area connectivity;
- weather;
- rainfall or snowfall;
- landslides;
- road closures;
- natural disasters;
- public holidays;
- strikes or transport disruption;
- unusually high courier volumes;
- operational problems within the courier network; or
- circumstances otherwise outside our reasonable control.
We will make reasonable efforts to assist where a shipment experiences an unusual delay.
7. Tracking
Where tracking is provided by the courier, tracking details may be communicated after the shipment has been dispatched.
Tracking information can occasionally take some time to update after a parcel is first handed over to the courier.
The estimated delivery information shown by the courier is controlled by the courier provider and may change while the shipment is in transit.
8. Correct Delivery Information
Customers are responsible for providing an accurate:
- recipient name;
- complete delivery address;
- PIN code;
- telephone number; and
- other information reasonably required for delivery.
Please check these details carefully before placing your order.
If you notice an error after ordering, contact us as quickly as possible at:
We will try to correct the information where possible, but an address may no longer be changeable once the shipment has been processed or handed over to the courier.
9. Failed Delivery and Return to Origin
A shipment may be returned to us if:
- the address is incorrect or incomplete;
- the courier is unable to contact the recipient;
- repeated delivery attempts are unsuccessful;
- the recipient refuses delivery; or
- the destination cannot be serviced.
Where a shipment is returned for a reason attributable to the customer or recipient, additional shipping charges may apply if re-dispatch is requested.
For fresh or perishable products, a refund may not be possible where the product becomes unsuitable for resale because delivery failed for a reason attributable to the recipient.
Each such case will be assessed according to the circumstances and applicable law.
10. Lost Shipments
If a shipment appears to be lost in transit, please contact us.
We may first raise an enquiry with the relevant courier partner to establish the shipment's status.
If the shipment is confirmed as lost, we will arrange an appropriate resolution, which may include:
- replacement where the product remains available; or
- refund of the applicable amount.
For seasonal or limited-harvest produce, replacement may not always be possible once that harvest has sold out. In such cases, an eligible refund may be provided instead.
11. Damaged Shipments
If your order reaches you materially damaged, broken, leaking or spoiled because of a genuine transit problem, please report it within 24 hours of delivery wherever reasonably possible.
Send:
- your order number;
- photographs of the affected product;
- photographs of the outer and inner packaging where relevant; and
- a brief description of the issue
to:
Damaged-product claims are handled according to our Return & Refund Policy.
Please retain the packaging until the issue has been reviewed where reasonably possible.
12. Multiple Products in One Order
Where an order contains products with different availability or dispatch requirements, the order may occasionally be:
- held until all products are available; or
- dispatched in more than one shipment.
This may particularly occur where an order combines seasonal/pre-order produce with products already in stock.
Where relevant, shipment and tracking information may therefore be provided separately.
13. Delivery of Gift Orders
Customers may place orders for delivery directly to a gift recipient.
Please ensure that the recipient's:
- full name;
- complete address;
- PIN code; and
- contact number
are correct.
Delivery partners may contact the recipient directly for delivery coordination.
Failure to deliver because of incorrect recipient information will be treated in the same manner as other failed-delivery shipments.
14. Events Beyond Our Reasonable Control
Many of our products originate in Himalayan regions where weather and road conditions can change rapidly.
We cannot guarantee uninterrupted transportation where events such as extreme weather, landslides, road closures, natural disasters or government restrictions temporarily prevent movement.
Where such circumstances cause a significant delay, we will make reasonable efforts to fulfil the order as soon as movement becomes possible or provide another appropriate resolution where fulfilment is no longer reasonably possible.
15. Contact Us
For questions about dispatch, tracking or delivery, contact:
Barahnaja Organics
Operated by Himalayan Harvest
586, Mandakhal
Pauri Garhwal, Uttarakhand – 246001
India
Email: info@barahnajaorganics.com
Phone: +91 9105034927
Website: www.barahnajaorganics.com