Refund policy
Last updated: September 2026
At Barahnaja Organics, operated by Himalayan Harvest, we take care in sourcing, packing and dispatching our food and agricultural products. Because many of our products are natural, seasonal, perishable or minimally processed, our return and refund policy differs from that of ordinary non-food merchandise.
This policy should be read together with our Terms of Service.
1. Damaged, Spoiled, Incorrect or Defective Products
Please inspect your order promptly after delivery.
If a product reaches you:
- materially damaged;
- spoiled;
- broken or leaking;
- incorrect;
- materially different from what you ordered; or
- affected by a genuine packing or transit problem,
please email us at info@barahnajaorganics.com within 24 hours of delivery, wherever reasonably possible.
Please include:
- your order number;
- clear photographs of the affected product;
- photographs of the outer and inner packaging where relevant; and
- a brief description of the issue.
For fresh and perishable products, prompt reporting is particularly important because their condition can change after delivery.
Once we review the claim, an eligible case may be resolved through a replacement, refund or other appropriate resolution, depending on the circumstances.
Where further verification is reasonably necessary, we may request additional photographs or information.
The 24-hour reporting period is intended to help us assess the condition of perishable goods at the time of delivery and does not limit any statutory consumer rights that cannot legally be waived.
2. Change-of-Mind Returns
Because we sell food and agricultural products, we do not accept returns merely because a customer changes their mind, even if the food product remains unopened.
This is necessary for food-safety, hygiene, product integrity and traceability.
This does not apply where the product supplied is damaged, defective, spoiled, incorrect, materially different from its description or otherwise subject to a valid consumer remedy.
3. Fresh and Perishable Products
Fresh fruits and other perishable agricultural products are not ordinarily returnable once delivered.
Natural differences in size, shape, colour, flavour, aroma, moisture, texture or appearance do not by themselves constitute defects.
Customers should follow any storage or handling instructions provided with the product.
Deterioration caused after delivery by improper storage, excessive heat, moisture, delayed unpacking, contamination or inappropriate handling is not eligible for a refund or replacement.
4. Apple and Other Fresh Produce Pre-Orders
Seasonal products such as Himalayan apples may be offered on a pre-order basis before harvesting and dispatch begin.
If you wish to cancel a pre-order, please email:
A pre-order may generally be cancelled and refunded where the produce allocated to that order has not yet been harvested/plucked, packed or otherwise prepared for fulfilment.
Once the produce has already been harvested, packed or dispatched, cancellation may no longer be possible because it is fresh, perishable agricultural produce and fulfilment costs have already been incurred.
If Barahnaja Organics is unable to fulfil a prepaid pre-order, the amount paid for the unfulfilled product will be refunded.
5. Cancellation of Non-Preorder Orders
For ordinary products, customers should contact us as soon as possible if they wish to cancel an order.
If the order has not yet been packed or dispatched, we will make reasonable efforts to cancel it.
Once an order has been packed, handed over for dispatch or dispatched, cancellation may no longer be possible.
Please email info@barahnajaorganics.com with your order number when requesting cancellation.
6. Lost Shipments
If a shipment is confirmed as lost in transit by our courier or logistics partner, please contact us.
Once the loss has been reasonably verified, we will arrange an appropriate resolution, which may include:
- reshipping the order where stock is available; or
- refunding the applicable amount.
For seasonal or limited-harvest products, replacement may not always be possible if the harvest has sold out. In such cases, a refund may be provided instead.
7. Failed Delivery or Return-to-Origin Shipments
Customers are responsible for providing a correct and complete delivery address, PIN code and contact number.
Where an order is returned to us because of:
- an incorrect or incomplete address;
- repeated failed delivery attempts;
- the recipient being unavailable;
- refusal to accept the shipment; or
- another circumstance attributable to the recipient,
we will review the order after it is returned to us.
Where the product remains suitable for redistribution and the customer requests re-dispatch, additional shipping charges may apply.
Fresh or perishable products that become unsuitable for resale because of a failed delivery attributable to the recipient may not be eligible for a refund.
8. Returns for Genuine Product Issues
We do not ask customers to return food products as a routine part of every complaint.
If we determine that physical return of a particular product is necessary for inspection, we will provide instructions separately.
Please do not send a product back to us without first contacting us and receiving return instructions.
Where the return is required because we supplied a damaged, defective or incorrect product, the appropriate return arrangement will be communicated to you.
9. Refunds
If a refund is approved, it will normally be initiated to the original payment method used for the order.
Once initiated by us, the time taken for the amount to appear in your account depends upon the bank, card issuer, UPI provider or payment processor.
Please allow approximately 5–10 business days after the refund has been initiated, although some payment providers may process it sooner.
Shipping charges may also be refunded where appropriate in cases involving an error attributable to us or a valid defective/damaged-product claim.
10. Natural Product Variation
Many Barahnaja Organics products are farm-grown, forest-sourced, seasonal or minimally processed.
Accordingly, reasonable variation between batches may occur in characteristics such as:
- colour;
- size;
- shape;
- aroma;
- flavour;
- moisture;
- texture;
- honey crystallisation; and
- other characteristics inherent to natural food products.
Such natural variations are not ordinarily grounds for a refund where the product remains safe, authentic and consistent with its description.
11. Honey Crystallisation
Natural honey may crystallise, thicken or develop a granulated texture depending on floral source, temperature and season.
Crystallisation is a natural characteristic of honey and does not by itself mean that the honey is defective or spoiled.
12. Gift Packs and Sampler Sets
Gift packs and sampler sets are subject to the same food-safety and return conditions described in this policy.
If a gift set arrives materially damaged, incomplete or contains an incorrect product, please report the issue within 24 hours with photographs.
A gift pack cannot ordinarily be returned simply because the recipient does not want it.
13. Contact Us
For cancellations, damaged-product claims, refunds or other order-related concerns, contact:
Barahnaja Organics
Operated by Himalayan Harvest
586, Mandakhal
Pauri Garhwal, Uttarakhand – 246001
India
Email: info@barahnajaorganics.com
Phone: +91 9105034927